Return Policy
At Nairobi Pest Control, your satisfaction is our priority. We are committed to delivering effective pest control services and high-quality products. However, we understand that sometimes things don’t go as planned. This Return Policy outlines the procedures and guidelines to ensure any returns or service issues are handled fairly and professionally.
Scope of the Policy
This policy applies to all services and products offered by Nairobi Pest Control, including insecticides, pest control equipment, sanitary solutions, and pest-proofing installations like magnetic and retractable nets.
Eligibility for Returns
Products:
Defective or Damaged Items:
- Products that arrive damaged, defective, or not as described are eligible for return or replacement.
- You must notify us within 7 days of delivery.
Unused and Original Condition:
- Returned items must be unused, in their original packaging, and without damage caused by improper handling.
- A valid receipt or proof of purchase is required.
Customized Products:
- Custom items like fitted magnetic screens are not eligible for return unless there was an error in sizing or quality caused by our team.
Services:
- If our pest control services do not meet agreed-upon standards, clients may raise concerns within 7 days of service completion.
- We will evaluate the case and, if applicable, offer a free repeat service, corrective action, or partial refund depending on the issue.
Non-Returnable Items
The following are not eligible for return or refund:
- Items damaged due to misuse, mishandling, or unauthorized alterations.
- Products sold on clearance or promotional discounts.
- Services signed off as complete and satisfactory after site inspection.
How to Request a Return or Refund
1. Contact Us:
- Call us on +254 717 819204 or email support@nairobipestcontrol.com with your order or service details.
- Include a clear description of the issue and evidence (e.g., photos or video).
2. Review and Inspection:
- Our team will review your case and may request more details or visit the site to assess the situation.
3. Resolution:
Once approved, we will notify you of the next steps, which may include:
- Replacement of the product
- Service re-treatment at no extra cost
- Refund to your original payment method
4. Timeframe:
- Approved refunds or replacements will be processed within 7–14 business days of approval.
Return Shipping and Fees
If the return is due to our error:
- Nairobi Pest Control will cover return or collection costs.
For other returns:
- Customers are responsible for return shipping unless otherwise agreed.
Cancellations
Before Service or Delivery:
- Orders cancelled at least 24 hours before the scheduled service or dispatch may be fully refunded.
- Custom orders may attract a cancellation fee based on production status.
After Delivery or Service:
- Cancellations are not accepted for installed or completed services unless the product or service is faulty.
Customer Rights and Support
We believe in open communication and encourage customers to contact us if they have concerns. We are committed to resolving disputes fairly and ensuring a smooth experience for every client.
Contact Us
We’re here to help. For inquiries about our Return Policy or to start a return or refund process, reach us through:
- Phone: +254 717 819204
- Email: service@rafikipestcontrol.com
- Location: Nairobi, Kenya
We appreciate your trust in Nairobi Pest Control and are always working to serve you better.